Frequently Asked Questions

1. How can I place an order?
Browse our collection, select your preferred size, add the item to your cart, and proceed to checkout to complete your purchase.

2. What payment methods do you accept?
We accept secure online payments through major debit and credit cards, along with other payment options available at checkout.

3. Do you offer Cash on Delivery (COD)?
Cash on Delivery is available in selected locations. If eligible, you’ll see this option during checkout.

4. How long does delivery take?
Orders are typically delivered within 3–7 business days in Pakistan. Delivery times may vary depending on your location.

5. Do you offer free shipping?
Yes! We offer free shipping on orders above PKR 10,000.

6. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.

7. Can I return or exchange an item?
Yes. Returns and exchanges are accepted within 3 days of receiving your order, provided the item is unused, unworn, and has its original tags and packaging.

8. What should I do if I receive a damaged or incorrect item?
Please contact our customer support within 48 hours of delivery with your order number and photos of the item. We’ll resolve the issue promptly.

9. Can I cancel my order?
Orders can be canceled before they are dispatched. Once shipped, cancellations are no longer possible.

10. How do I choose the right size?
Refer to the Size Guide available on each product page. If you need additional assistance, our support team is happy to help.

11. Are the product colors exactly as shown?
We strive to display colors accurately, but slight variations may occur due to different screen settings and lighting conditions.

12. How can I contact Lamorado?
You can reach our customer support team through our Contact Us page, WhatsApp, email, or phone during business hours. We’re here to assist you with any questions or concerns.